Customer Service Certificate


Customer Service Certificate

 

Program Code : CSR
Duration : 30-hours (10 weeks)
Campus : Toronto
Program Type : Certificate
Cost : $695.00
Early Bird Cost : $495.00
Start Date : TBA
* Limited Seats available at early bird pricing, conditions apply.
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Program Description

This is a 30-hours (10 weeks) course offered to those who wish to pursue their career in the Customer Service focused business. The program is designed to educate students on all aspects of job duties as a Customer Service representative.

Topics Offered To Students Are :

  • Identify different communication styles
  • Deal effectively with different customer personalities
  • Identify strategies for managing difficult interactions
  • Develop your communication skills – in person, on the phone, using voicemail or email
  • Apply skills to deepen your understanding of how verbal and nonverbal communication impact outcome
  • Apply the six key steps to rebounding and recovering from customer complaints
  • Manage stress in the moment and proactively


The course is taught by instructors who are highly experienced in the Customer Service field. Students greatly benefit from  their superior knowledge and practical experiences in this field.


 

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