Customer Service Certificate


Learn Your Future Here – Become a  Customer Service Representative

Overview

Our Customer Service Representative Certificate program will help you gain entry to employers by helping provide accurate and friendly in-person and call centre customer service in a timely fashion and potentially seek out more senior roles.

Program:  CSR
Duration:30-hours (10 weeks)
Type:Certificate
Campus:  Scarborough
Format:  Classroom Learning, Volunteering
Cost:$695.00
Early Bird Cost:$495.00
Start Date:TBA
* Limited Seats available at early bird pricing, conditions apply.
Apply Online:
What You Will Learn

  • Identify different communication styles
  • Deal effectively with different customer personalities
  • Identify strategies for managing difficult interactions
  • Develop your communication skills – in person, on the phone, using voicemail or email
  • Apply skills to deepen your understanding of how verbal and nonverbal communication impact outcome
  • Apply the six key steps to rebounding and recovering from customer complaints
  • Manage stress in the moment and proactively

 

 

Your Potential Jobs

Potential careers include Customer Care Representative, Customer Service Agent, Customer Service Coordinator, Customer Service Representative, Customer Service Specialist, Front Desk Agent, Inside and Outbound Sales Representative, and more.

See current vacancies here:

Please note that some career and education options may require advanced degrees, further training or experience.

Start Today! Want to learn more about how our Customer Service Representative Certificate may help you achieve your career goals? Please fill out the form and one of our admissions officers will be in touch to discuss your options.

 

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