To answer the question of whether there is still a demand for medical office administrators, otherwise known as MOA, the answer is simple: yes! In fact, the demand for medical office administrators and assistants (MOAs) in Canada is on a steep ascent. These unsung heroes of healthcare may not wield scalpels or stethoscopes, but their role in ensuring the smooth functioning of medical facilities and improving patient experiences is indispensable.

Read on to learn the reasoning behind this steep demand and the key skills you’ll need if you’re considering getting into such a profession.

The Crucial Contributions to Patient Care

Imagine walking into a doctor's office filled with anxiety about your ailment. You approach the reception desk, and a warm smile greets you. The MOA behind the desk efficiently checks you in, confirms your appointment, and takes down your information. They navigate through the labyrinth of administrative tasks while maintaining a comforting demeanour, making you feel that much more comfortable and ready for your appointment.

MOAs are the first point of contact for patients. They greet individuals, answer queries, schedule appointments, update records, and ensure healthcare professionals adhere to their tight schedules. In some instances, they even assist with clinical tasks, such as bandaging wounds or recording vital signs.

Unmasking the Reasons Behind Rising Demand

The surge in demand for MOAs can be attributed to several factors that are shaping the healthcare landscape in Canada:

Aging Population

Statistics Canada reveals that the number of Canadians aged over 85 doubled between 2001 and 2021 and is projected to triple by 2046. As individuals age, their need for medical services naturally increases, exerting more pressure on the healthcare system.

Post-Pandemic Rebound

The aftermath of the COVID-19 pandemic has created a backlog of healthcare needs. Many individuals deferred routine check-ups and treatment for chronic conditions during the height of the pandemic, leading to a pent-up demand for medical services.

Essential Skills for Medical Office Administrators and Assistants

Success in medical office administration requires a unique set of skills. Let's take a closer look at these crucial competencies:

Communication and Interpersonal Skills

Effective communication is at the heart of an MOA's role. They must patiently and empathetically interact with patients from diverse backgrounds, many of whom may be stressed or in pain.

Organizational Prowess

MOAs are the linchpin that holds medical offices together. They must meticulously maintain patient records, manage appointment schedules, and ensure the availability of essential medical supplies.

Technology Proficiency

In an increasingly digital world, proficiency with computer systems is paramount. MOAs frequently work with electronic medical records (EMR) software to manage patient data, diagnoses, medications, and treatment plans.

Medical Terminology Knowledge

Familiarity with medical terminology is vital for effective communication with healthcare professionals, accurate record-keeping, and assisting in patient care.

Adaptability and Problem-Solving

The healthcare environment can be unpredictable. MOAs must be flexible and quick on their feet to adapt to unforeseen circumstances and find solutions to keep operations running smoothly.

MOA Job Opportunities Available in Canada

Numerous opportunities await individuals who have completed training in Medical Office Administration. By enrolling in courses and earning diplomas in this field, you open the door to a wide array of career prospects. This underscores the continued demand for medical office administrators, as their skills are sought after across various healthcare sectors.

Are you ready to jump right into an MOA course? Computek College is ready to get you started. Contact us today for more information or to apply now!