Week 1: Communication, Documentation & Community Awareness
Estimated Hours: 10 hrs
Includes: Communication skills, professional documentation, overview of homelessness in the GTA and Ontario, 211 services, and government support programs
Week 2: Therapeutic Interventions & Professional Boundaries
Estimated Hours: 10 hrs
Includes: Client engagement techniques, art/play therapy, behavior modification, CBT, solution-focused therapy, and maintaining ethical, emotional, and physical boundaries
Week 3: Mental Health, Crisis Management & Legal Awareness
Estimated Hours: 10 hrs
Includes: Mental health disorders, grief and loss support, crisis management strategies, and awareness of applicable laws and legal services
Assessment
Estimated Hours: 1.5 hrs
Includes: Final assessment with multiple-choice and scenario-based questions on trauma-informed care, shelter operations, and ethical responsibilities